Shipping policy

Shipping Policy
Last updated: September 16, 2026
Thank you for shopping at Luxor Jewelry. This policy explains how and where we ship your order.
Shipping Destinations
We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.
Order Processing Time
Orders are processed and shipped within 1 to 3 business days (Monday through Friday, excluding federal holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. During promotions or high-volume periods, processing may take slightly longer.
Shipping Rates
Shipping rates and any available free shipping offers are displayed at checkout before you complete your purchase.
Shipping Carriers and Delivery Times
We ship with trusted U.S. carriers. Once your order leaves our facility, delivery usually takes 3 to 7 business days depending on your location and the shipping method selected at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.
Order Tracking
When your order ships, you will receive a confirmation email with a tracking number so you can follow your package.
Incorrect Addresses
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages, but we will gladly help you file a claim with the carrier. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and the item so we can help resolve the issue.
P.O. Boxes
We can ship to P.O. Boxes through carriers that deliver to them. If you use a P.O. Box, please note it may limit the carrier options available.
Returns
For information about returns and refunds, please see our Refund Policy: https://luxorjewelry.shop/policies/refund-policy
Contact Us
If you have any questions about your shipment, please contact us:
Javier Reyes Transport, LLC (Luxor Jewelry)
5421 Southwest 44 Court Road
Ocala, Florida 34474
United States
Email: javieroficial360@gmail.com